Silver Legacy Resort Casino, Reno, Front Desk

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OpinionWell
Rank

2nd

Out of 158

Silver Legacy Resort Casino	Average Daily Rate: NA Check Rates

Hotel Class:

407 North Virginia Street

Reno, 89501 View map

4-Star Hotel Rank: 1 of 5
Average review rating: 3.74

OpinionWell Value Index: NA

Traveler reviews analyzed: BedBugRegistry (6) , Expedia (173) , MyTravelGuide (694) , YahooTravel (83)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 10 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (2) desk (10) floor (2) friendly (2) good (2) housekeeping (3) park (2) plenty (2) secure (2) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We notified the front desk (appropriate official to notify is Security) and were immediately moved to the 10th floor with no more problems.

Read full review 5/9/2010 Vote

2. The rooms are always clean,the front desk is very effecient and friendly, and there is plentiful parking.

"The Silver Legacy is always my favorite place to stay. " Read full review on Expedia 4/28/2009 Vote

3. Front desk staff was friendly, but everyone in front of us seemed to have an issue, so it took a few minutes.

"Great ski trip layover " Read full review on YahooTravel 2/8/2008 Vote

4. Upon checkout the front desk said they would investigate the claim.

Read full review 10/23/2010 Vote

5. Once we got the lay of the land and figured out the parking (plenty) and where the front desk was - (this is a casino too!) everything was good.

"Good stay " Read full review on Expedia 10/1/2010 Vote

6. Overall the hotel and casino were great, it was disappointing that the buffett restaurant was not open on Monday and Tuesday, the beds were comfortable and rooms were very clean, don't hesitate to call the front desk for additional pillows, etc., housekeeping staff were very helpful, if you want information about good local restaurants ask the housekeepers, they are very familiar with the area.

"I would definitely stay at this hotel again.... " Read full review on Expedia 9/10/2010 Vote

7. Got checked in right away, mentioned to the front desk agent (Christopher) that it was our anniversary and he said he would send some champange up.

"Great Staff " Read full review on Expedia 9/3/2009 Vote

8. After reporting this to the front desk, they sent up a security gaurd to write a report.

"HUGE BED BUGS! Dont stay at this hotel!! " Read full review on YahooTravel 10/4/2008 Vote

9. (How do ants get up to the 24th floor anyway?) I called the front desk, and they offered to send Housekeeping up to spray.

"Ants! " Read full review on YahooTravel 6/29/2007 Vote

10. Went back to front desk to complain and request another room-had to wait in line (1 other person in front of me) for at least 20 mins-their solution-another room with 2 queens-I asked for a comped meal or drinks since the reservation had been made 4 months prior-SORRY, all they were willing to do was give me a late check-out of 1pm instead of 11 am.

"Wouldn't write home about it! " Read full review on YahooTravel 7/16/2007 Vote