Renaissance Scottsdale Resort, Scottsdale, Front Desk

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Rank

2nd

Out of 144

Renaissance Scottsdale Resort	Average Daily Rate: NA Check Rates

Hotel Class:

6160 North Scottsdale Road

Scottsdale, 85253 View map

3-Star Hotel Rank: 1 of 46
Average review rating: 4.05

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (148) , MyTravelGuide (40) , Travelocity (10) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 11 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
great (2) heating (2)

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1. Front desk staff was helpful in giving us directions to places we wanted to go and advice on travel times etc. The restaurant was great but be sure you're not in a big hurry to get in and out - the food was worth the wait and the atmosphere was quite enjoyable.

"Enjoyed the stay " Read full review on Expedia 3/31/2010 Vote

2. When the front desk told me the situation, their response was "didn't Expedia tell you?".

"Room Spas and Private Patios closed " Read full review on Expedia 11/4/2009 Vote

3. The Front Desk was excellent even at 10pm when I checked in.

"Scottsdale Cottonwoods " Read full review on Travelocity 11/1/2009 Vote

4. We had many appointments in the city and the front desk staff was great at getting us directions and making time saving suggestions.

"Cottonwoods resort + Scottsdale is wonderful! I'll be back " Read full review on Expedia 4/17/2009 Vote

5. The front desk service left much to be desired.

"It is a good value for the money. " Read full review on Expedia 6/6/2010 Vote

6. When I called the front desk they did not apologize nor seemed concerned in the least for my trouble.

"Pretty but Bad Customer Service at Front Desk " Read full review on Travelocity 4/1/2009 Vote

7. The same front desk attendant said that the only way to heat it up would be to call an engineer to the room.

"Poor front desk service " Read full review on Travelocity 12/1/2008 Vote

8. When we arrived at the hotel to check in, the front desk attendant did not say hello or even look up.

"Poor front desk service " Read full review on Travelocity 12/1/2008 Vote

9. I called the front desk because I couldn't figure out how to heat it up.

"Poor front desk service " Read full review on Travelocity 12/1/2008 Vote

10. Maybe because of that, I was a little annoyed with the front desk staff who couldn't explain to me how to connect the high speed internet or the phone number for the local pizza joint.

"Good stopover for weary travelers " Read full review on Expedia 8/22/2009 Vote