Gaylord Texan Resort and Convention Center on Lake Grapevine, Grapevine, Service

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Rank

2nd

Out of 15

Gaylord Texan Resort and Convention Center on Lake Grapevine	Average Daily Rate: NA Check Rates

Hotel Class:

1501 Gaylord Trl

Grapevine, 76051 View map

4-Star Hotel Rank: 1 of 3
Average review rating: 4.24

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (43)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Service

Appears in 4 comments.

The following words were used in comments with Service:

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1. We had great service and our room was very clean and comfortable.

"Wonderful Hotel! " Read full review on Expedia 12/31/2008 Vote

2. Servicing of rooms (2) was not as expected for as grand as a hotel they are.

"A great family hotel - family gathering place - for all ages. " Read full review on Expedia 11/17/2009 Vote

3. Service was bad, long lines at check in and check out, many hidden charges, extra for parking, extra resort fee, valet parking 30 dollars and close to hotel, self parking $15 and a long way from hotel, i am warning my friends to go elsewhere.

"Many Hidden Charges " Read full review on Expedia 8/17/2009 Vote

4. The service was lacking I felt like a number to them and they made me wait repeatedly for minor mundane things that should have been taken care of immedietely.

"Terrible service " Read full review on Expedia 8/5/2009 Vote