Park Plaza Phoenix, Phoenix, Service

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Rank

82nd

Out of 366

Park Plaza Phoenix	Average Price: $78 Check Rates

Hotel Class:

2641 West Union Hills Drive

Phoenix, 85027 View map

3-Star Hotel Rank: 46 of 62
Average review rating: 3.84

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (38) , MyTravelGuide (29) , TripAdvisor (55) , YahooTravel (4)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

bath (3) bathroom (11) bed (18) bill (3) breakfast (54) cable (1) charge (3) check in (6) check out (5) check-out (2) complimentary (4) cost (2) deal (4) decor (1) dinner (2) fee (2) fitness center (2) food (4) freeway (6) front desk (18) highway (5) hot tub (9) hotel (87) landscape (1) lobby (8) location (14) manager (3) money (5) neighborhood (2) parking (9) patio (3) pillow (5) pool (24) price (10) rate (7) recommend (9) refund (3) restaurant (7) room (95) service (10) sheets (4) shower (7) staff (32) suite (4) towel (2) tub (4) value (9) view (3) walk (2) wireless (8)

Service

Appears in 10 comments.

40% wrote positive comments about service

The following words were used in comments with Service:
clean (2) excellent (3) great (2) hotel (5) special (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. There was a very excellent complimentary hot breakfast every morning and the service was great.

"Pretty Nice Stay " Read full review on TripAdvisor 2/2/2010 Vote

2. The cleaning service was pretty good, but the carpet looked like it hadn't been vacuumed or shampooed in years.

"It's Nothing Pretty... " Read full review on TripAdvisor 12/29/2009 Vote

3. The service was great at the front desk and at the breakfast bar.

"Staff is very nice " Read full review on Expedia 3/25/2009 Vote

4. I found the service to be excellent and the hotel very clean.

"Had a great Super Bowl weekend! " Read full review on TripAdvisor 2/13/2008 Vote

5. The service was excellent.

"Pleasently Surprised " Read full review on YahooTravel 5/29/2007 Vote

6. They did have a sit down table service which was ordered from a menu with a wait staff.

"NOT up to Choice Hotel Standard - AVOID " Read full review on TripAdvisor 5/18/2010 Vote

7. We really didn't need special service or have any special request, but for a very basic overnight hotel stay, this hotel was perfect for us.

"Great location, good price, nice rooms " Read full review on TripAdvisor 2/26/2009 Vote

8. I have rarely encountered such poor customer service.

"Not up to par with most Comfort Inns " Read full review on TripAdvisor 3/23/2012 Vote

9. The service was rude, hotel was not maintained, ripped carpet, dirty, stained.

"Dog poop! " Read full review on TripAdvisor 3/8/2012 Vote

10. I am very dissappointed in the service and will never recommend this hotel to my family again.

"Embarrassed!!! " Read full review on TripAdvisor 2/19/2012 Vote