2. On arrival, Lisa greeted us with a gin and tonic and great conversation- very relaxed and friendlyWe stayed in the Skyview room which was huge- balcony view of the city- large high ceilings, comfy bed, huge bathroom with walk in slate showerAfter British Airways lost one of our bags- Lisa was more than helpful dealing with the courier to accept delivery for usBreakfast was communal and omelettes cooked to order by the charming Roxanne, conversation flows and its a great way to start the dayHighly recommended.