Westin Cincinnati, Cincinnati, Front Desk

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Rank

3rd

Out of 150

Westin Cincinnati	Average Price: $313 Check Rates

Hotel Class:

21 East 5th Street

Cincinnati, 45202 View map

4-Star Hotel Rank: 2 of 7
Average review rating: 3.71

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (7) , TripAdvisor (269)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (15) bar (32) bath (5) bathroom (40) bed (71) bill (5) breakfast (41) charge (13) check in (73) check out (14) checkout (5) complimentary (10) cost (15) deal (6) decor (12) dinner (17) downtown (85) fee (5) food (31) front desk (68) gym (11) hotel (403) housekeeping (17) lobby (69) location (134) lunch (10) manager (12) parking (49) pillow (8) pool (39) price (30) rate (15) recommend (32) restaurant (94) room (432) room service (30) service (85) shower (31) staff (107) street (41) suite (14) to park (7) towel (17) tub (6) valet (29) valet parking (16) value (8) view (83) walk (53) wireless (15)

Front desk

Appears in 68 comments.

81% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (6) clerk (3) desk (71) floor (3) friendly (7) great (5) guest (4) helpful (5) hotel (4) management (3) need (3) nice (3) rude (2) staff (18) upgraded (3) valet (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff at the Front Desk was fantastic at check-in explaining the hotel features and even taking time to provide information about parking and cost effective options to me.

"Excellent Hotel in a Great City! " Read full review on TripAdvisor 3/28/2012 Vote

2. Friendly smiles and professionalism at the Front Desk.

"Hospitality Driven all the way!!! " Read full review on TripAdvisor 2/25/2012 Vote

3. The front desk folks were helpful, friendly, and efficient.

"A short trip to Cincinnati " Read full review on TripAdvisor 1/28/2012 Vote

4. The GoodThe front desk personnel were prompt and friendly.

"The Good, The Bad and The Absolutely Ugly " Read full review on TripAdvisor 1/5/2012 Vote

5. The front desk staff was very efficient, polite and professional at all times.

"Great location for Cincinnati Wedding! " Read full review on TripAdvisor 10/31/2011 Vote

6. The valet and front desk staff are great.

"Best location in Cincinnati " Read full review on TripAdvisor 9/17/2011 Vote

7. The front desk staff isn't rude, but they are also not as eager to help as at some other hotels.

"Nothing special, but gets the job done with a few minor annoyances " Read full review on TripAdvisor 7/27/2011 Vote

8. One call to the front desk took care of it.

"Helpful staff and will return if coming back to Cincinnati " Read full review on TripAdvisor 7/11/2011 Vote

9. Kudos to your front desk staff.

"A Diamond " Read full review on TripAdvisor 6/9/2011 Vote

10. Front Desk Personnel were great - location was great - rooms were great - loved the views, city, and everything about our trip.

"Derby Day Cincinnati " Read full review on TripAdvisor 5/25/2011 Vote