Pier 5 Hotel Baltimore, Baltimore, Front Desk

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Rank

12th

Out of 231

Pier 5 Hotel Baltimore	Average Price: $284 Check Rates

Hotel Class:

711 Eastern Avenue

Baltimore, 21202 View map

3-Star Hotel Rank: 6 of 33
Average review rating: 3.61

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (34) , MyTravelGuide (137) , Travelocity (8) , TripAdvisor (375) , YahooTravel (11)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (12) balcony (30) bar (16) bathroom (33) bed (46) bill (10) breakfast (68) charge (19) check in (38) check out (15) complimentary (9) cost (17) deal (21) decor (20) dinner (38) discount (8) downtown (16) fee (18) food (36) front desk (90) hotel (632) housekeeping (5) lobby (57) location (218) manager (24) money (5) parking (46) patio (6) pillow (9) pool (5) price (47) rate (25) recommend (54) restaurant (89) room (469) room service (16) service (105) sheets (6) shower (16) shuttle (27) staff (239) suite (42) towel (13) tub (8) valet (25) valet parking (16) value (6) view (88) walk (65) waterfront (12)

Front desk

Appears in 90 comments.

86% wrote positive comments about front desk

The following words were used in comments with Front desk:
efficient (4) experience (4) friendly (10) great (4) helpful (15) hotel (11) management (4) need (4) nice (8) problem (4)

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1. However I could tolerate it so I never called the front desk and complained.

"Nice stay " Read full review on TripAdvisor 3/23/2012 Vote

2. We arrove on a Wedneday afternoon and were greeted very nicely by Kyle (I believe) at the front desk.

"Rooms very overpriced, but great staff and wonderful breakfast buffet " Read full review on TripAdvisor 3/7/2012 Vote

3. Alexandra at the front desk helped me out with some key issues, and the maid gave me another bottle of (free) Voss water.

"Rooms very overpriced, but great staff and wonderful breakfast buffet " Read full review on TripAdvisor 3/7/2012 Vote

4. Empress, the one woman at the front desk, was again very helpful and friendly.

"A-one treatment! " Read full review on TripAdvisor 2/27/2012 Vote

5. However, the front desk employees were exceptionally friendly, which made up for this first impression.

"Central location, personable staff, and unique "extras" " Read full review on TripAdvisor 1/25/2012 Vote

6. Shower had great pressure, front desk staff was friendly and helpful, and they let us check in at noon, which was great.

"Great location, beautiful hotel " Read full review on TripAdvisor 1/15/2012 Vote

7. The front desk staff was awesome.

"A Very Satisfied Customer! " Read full review on TripAdvisor 12/15/2011 Vote

8. The hotel employees were very friendly and Kevin at the front desk was very professional and will go out of his way to make your stay perfect.

"Great Staff, fantastic view! " Read full review on TripAdvisor 12/9/2011 Vote

9. Upon arrival, the front desk agent on duty was very pleasant and helpful.

"Front desk agent " Read full review on TripAdvisor 11/27/2011 Vote

10. The front desk staff were exceptional (I hope you have the chance to meet and chat with kevin) and greeted me with enthusiasm at 9:00 PM.

"Great staff, great location. " Read full review on TripAdvisor 11/11/2011 Vote