Pier 5 Hotel Baltimore, Baltimore, Service

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Rank

12th

Out of 231

Pier 5 Hotel Baltimore	Average Price: $284 Check Rates

Hotel Class:

711 Eastern Avenue

Baltimore, 21202 View map

3-Star Hotel Rank: 6 of 33
Average review rating: 3.61

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (34) , MyTravelGuide (137) , Travelocity (8) , TripAdvisor (375) , YahooTravel (11)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (12) balcony (30) bar (16) bathroom (33) bed (46) bill (10) breakfast (68) charge (19) check in (38) check out (15) complimentary (9) cost (17) deal (21) decor (20) dinner (38) discount (8) downtown (16) fee (18) food (36) front desk (90) hotel (632) housekeeping (5) lobby (57) location (218) manager (24) money (5) parking (46) patio (6) pillow (9) pool (5) price (47) rate (25) recommend (54) restaurant (89) room (469) room service (16) service (105) sheets (6) shower (16) shuttle (27) staff (239) suite (42) towel (13) tub (8) valet (25) valet parking (16) value (6) view (88) walk (65) waterfront (12)

Service

Appears in 105 comments.

88% wrote positive comments about service

The following words were used in comments with Service:
clean (6) customer (14) desk (6) excellent (14) exceptional (6) experience (5) food (7) good (8) great (17) hotel (33) location (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I've never, ever had such personalized, caring service at another hotel I've ever stayed at before.

"Pier 5 - Ideal Location and Excellent Hospitality " Read full review on TripAdvisor 3/31/2012 Vote

2. You still have access to the same free shuttle service and excellent drivers there and the staff also goes above and beyond there as well.

"Pier 5 - Ideal Location and Excellent Hospitality " Read full review on TripAdvisor 3/31/2012 Vote

3. Again, the service was very attentive.

"Nice hotel with exceptional service & location " Read full review on TripAdvisor 3/20/2012 Vote

4. Considering the location on the inner-harbor, excellent service, and more than adequate room, I would gladly stay here again.

"Nice hotel with exceptional service & location " Read full review on TripAdvisor 3/20/2012 Vote

5. The service was great.

"Good location and great service " Read full review on TripAdvisor 2/22/2012 Vote

6. The shuttle service, while limited in its destinations, was always on time and helpful.

"Clean but poor service " Read full review on TripAdvisor 1/31/2012 Vote

7. The food service was quick, and good too.

"Honeymoon @ Inner Harbor " Read full review on TripAdvisor 1/30/2012 Vote

8. Great location with extremely friendly service.

"Great for our family vacation! " Read full review on TripAdvisor 12/21/2011 Vote

9. Service was excellent and fast.

"City Life! " Read full review on TripAdvisor 12/15/2011 Vote

10. Great room (we always ask for the same one!), great service from each and every employee.

"4th Visit to the Pier 5 and it keeps getting better!!! " Read full review on TripAdvisor 9/18/2011 Vote