Drury Plaza Hotel Riverwalk, San Antonio, Front Desk

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Rank

1st

Out of 504

Drury Plaza Hotel Riverwalk	Average Price: $179 Check Rates

Hotel Class:

105 South Saint Mary's Street

San Antonio, 78205 View map

5-Star Hotel Rank: 1 of 20
Average review rating: 4.66

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (70) , MyTravelGuide (10) , Travelocity (52) , TripAdvisor (675) , YahooTravel (3)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (52) balcony (65) bar (76) bathroom (110) bed (151) breakfast (690) charge (32) check in (75) check out (35) complimentary (61) cost (29) deal (39) deck (28) decor (34) dinner (90) downtown (100) fee (23) food (243) front desk (114) hot tub (112) hotel (1658) housekeeping (29) lobby (201) location (422) lunch (23) manager (52) money (56) parking (141) pillow (32) pool (409) price (127) rate (77) recommend (129) restaurant (133) room (1230) room service (23) service (187) shower (33) spa (21) staff (478) street (87) suite (246) towel (40) tub (39) valet (103) valet parking (77) value (62) view (310) walk (334) wireless (44)

Front desk Traveler Insight - Friendly Front Desk

Appears in 114 comments.

94% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (18) great (10) helpful (22) hotel (8) housekeeping (8) luggage (5) need (7) nice (9) pleasant (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Everyone was exceptionally friendly from the staff working the front desk to the housekeeping personnel.

"Excellent hotel right on the river! " Read full review on TripAdvisor 5/15/2012 Vote

2. We found the front desk staff to be very accommodating.

"Great Place to Stay in San Antonio " Read full review on TripAdvisor 5/10/2012 Vote

3. Desiree was great at the front desk to help us with any questions.

"Drury Plaza is centrally located to everything! " Read full review on TripAdvisor 4/24/2012 Vote

4. The staff is terrific from front desk, housekeeping, to great service at kickback hour.

"Great Value!! " Read full review on TripAdvisor 4/1/2012 Vote

5. It was clean and the front desk folks were very friendly.

"Girls Weekend " Read full review on TripAdvisor 3/10/2012 Vote

6. Zach and Courtney at the front desk had good recommendations for things to do and restaurant reservations.

"On the Riverwalk! " Read full review on TripAdvisor 3/2/2012 Vote

7. The front desk help was OK but it would have been great if they provided a little more orientation -- such as the Riverwalk is accessible through the basement (which we found on our own).

"A very nice moderate hotel with a great location " Read full review on TripAdvisor 11/27/2011 Vote

8. The front desk staff was great at directions and making suggestions.

"Historic Hotel on Riverwalk " Read full review on TripAdvisor 9/23/2011 Vote

9. The front desk was very helpful with any information we needed; and the housekeeping dept.

"Very Pleased! Highly Recommend! " Read full review on TripAdvisor 9/13/2011 Vote

10. The front desk staff was helpful and efficient at check in but with only one or two there for this service there was a line.

"Good Value and Location " Read full review on TripAdvisor 9/10/2011 Vote