10. I made reserv at this hotel for new Years Eve, and got stuck in Lubbock in a snow storm so could not make it into Houston, and understood that we could not cancel, so tried to change the name on the reserv so that a friend could use the room, but was informed by travelocity that would not be allowed, so they called hotel and they said no also but they would refund the money, but i had to call back when the mgr was there to get the confirm # for a refund, so called back to travelocity and they called mgr and he said no.