9. 00)- Housekeeping did not show up until 2:00 or 3:00 in the afternoon- There was someone else`s hair in our bathtub when we arrived- Spa was very expensive- Staff all had attitudes (except for Lori the concierge)- Parking is expensive, around $15 over night- When we got there, the room key card system was down, so they gave everyone 'master keys' for 1 day, significantly increasing the risk for a break-in - My mom wanted to return something she bought at the spa because it wouldn`t fit in her carry on bag, and the spa manager took like a half hour to figure out the computer.