7. We arrived early 1pm but they allowed us entry to our rooms stating they were ready, we paid the extra and booked poolside patio rooms, we were NOT advised either when we phoned them from the UK or emailed them confirmation that we would not be able to enter/exit pool through these rooms, the gates are welded shut so you have to walk all the way round, when questioned we were told it was the Law to have the gates locked at all times?? We also discovered on our arrival that a brand new carpet must have just been laid in the rooms as there were carpet bits laying everywhere, once reported to reception it was quickly cleaned up, we also had to tolerate our hot tap being very loose which was also reported at the same time and although promised to be fixed, never was throughout our stay.