1. when we arrived the fitzgeralds did not have a room in the price range we made our reservation for and a non smoking room so they told us we had to upgrade to a couple hundred a night room if we wanted to stay the night(VERY RUDE) and sense we didn't want to fork out that much cash we asked for our money back from the reservation that we had already paid and they said they couldn't give that back to us either the lady at the front desk was very rude and didn't not seem to care that we had already paid for a room that they did not intend to give us.