1. wonderful things about the hotel:- High ceilings with great views of the skyline- Large shower that includes dispensers of shower gel and shampoo/conditioner (the combination stuff, not one of each)- Conveniently located in the middle of downtown Charlotte and right by both the bus depot and a train station- Lots of amenities - pool, workout room, pool table in the lobby, etc- Staff was very friendly and helpful- Room was very clean- Free internet - both wifi and cable (this is something the other hotels in the SPG chain do not offer, so I was excited to find it here)- This is one of the best prices and values you can find in UptownThings that are not so wonderful about the hotel:- These are NOT the Sheraton/Westin beds.