Phoenix Grand Hotel, Salem, Complaint

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OpinionWell
Rank

2nd

Out of 38

Phoenix Grand Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

201 Liberty Street SouthEast

Salem, 97301 View map

3-Star Hotel Rank: 2 of 12
Average review rating: 4.38

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (9) , TripAdvisor (115) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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Complaint

Appears in 6 comments.

The following words were used in comments with Complaint:
complaints (6) garage (2) slow (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. My two complaints are that the wifi is really slow and in some rooms kind of weak.

"Nicely located hotel for easy access to all of downtown Salem " Read full review on TripAdvisor 10/9/2011 Vote

2. My only complaint, is that the pool area doesn't have any ventilation and it is suffocating with the strong smell of chlorine.

"Charming old hotel " Read full review on TripAdvisor 9/12/2011 Vote

3. Everything was great, but my only minor complaint is that the bathroom lighting wasn't bright enough.

"Beautiful hotel, lovely room, great breakfast. " Read full review on Expedia 9/30/2009 Vote

4. Adjacent to convention center -- catering was very good, no complaints on any meals served during the two day conference.

"Good location, nice amenities, but with a few flaws " Read full review on TripAdvisor 9/21/2008 Vote

5. My complaint here was that the hotel`s parking garage sign said 'FULL' and then after we found an alternative we were told the 'FULL' sign is always displayed to deter non-hotel-guests from using the garage.

"Good place to stay " Read full review on TripAdvisor 4/21/2007 Vote

6. If I have a complaint it is that the elevators are slow and there is no access to the stairs.

"Grand stay at the Phoenix Grand " Read full review on TripAdvisor 5/25/2005 Vote