1. First they gave us a room with no air condition ,the fellow at front desk told us to wait to cool down the room, it never happened my wife got sick,, finally hour and half later I call him to check that was not cooling, so he decided to move us to the 3 floor, AC was ok but when I try to put some pops in the fridge the freezer tray was full of water and make a big mess, I have to cleaned, then The TV remote didn't work call again the Front Desk fellow, told me will be there in 5 minutes never come up, I had to go down to get another remote and do the set up myself, then at 3.