1. The attitude of both people we spoke to about the shower (the night it broke and the next morning) was that we were being unreasonably fussy by expecting our plumbing to work correctly; one said "I know about YOU people - you SAID your last room had problems too" (as if we'd made it up) and the other said "So in every room you have, the shower is broken?" We calmly reminded him that no, the toilet was broken in the first room.