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OpinionWell
Rank
33rd
Out of 718

Hotel Granduca

Average Price: $365  
 
Hotel Class:
1080 Uptown Park Boulevard
Houston, 77056 View map  
4-Star Hotel Rank: 16 of 30
Average review rating: 4.28
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (8) , TripAdvisor (102) , YahooTravel (2)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Poor
Appears in 5 comments. 
The following words were used in comments with Poor:
customer (2)   hotel (2)   service (4)   staff (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. I'm surprised by the poor reviews because we had the complete opposite treatment from the hotel staff.
"Charming Hotel Near the Galleria " Read full review on TripAdvisor   9/15/2011 Vote      
2. This hotel lost business because of their poor customer service and lack of professionalism.
"DO NOT STAY HERE unless you want to be treated poorly. " Read full review on TripAdvisor   9/11/2011 Vote      
3. A group of friends were looking forward to stay here for a girls weekend but were extremely disappointed by the poor customer service and unprofessionalism of the staff (specifically Gene, the pool bartender, Yulia, the bar manager, and Omar).
"DO NOT STAY HERE unless you want to be treated poorly. " Read full review on TripAdvisor   9/11/2011 Vote      
4. ' However, in subsequent months, each visit reveals a marked decline: no slippers; art work in suite replaced with white paper with a logo in a frame; no glasses; no hot pad for micro; less dishware; sloppy housekeeping; no mats by bed in turndown; less towels; removal of some furniture; waiting forever for patio service; food marginal to poor - our last room service of eggs benedict consisted of one tough bun, a hard Canadian bacon with rind and one egg with a questionable dab of 'hollandaise' - nothing else like years ago when we got tomatoes, the standard two English muffins, potatoes, etc.
"SAD DECLINE " Read full review on TripAdvisor   4/6/2011 Vote      
5. And the breakfast was terrible: late, cold eggs, munchy muffin, poor coffee (nothing Italian there), hash brown from last year.
"Expensive fake Italian with terrible breakfast... " Read full review on TripAdvisor   1/24/2011 Vote      
   
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