Residence Inn Cleveland, Cleveland, Complaint

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Rank

17th

Out of 115

Residence Inn Cleveland	Average Price: $193 Check Rates

Hotel Class:

527 Prospect Avenue

Cleveland, 44115 View map

2-Star Hotel Rank: 3 of 13
Average review rating: 4.09

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (18) , MyTravelGuide (7) , Travelocity (2) , TripAdvisor (82) , YahooTravel (8)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 10 comments.

The following words were used in comments with Complaint:
complaints (10) nice (2) room (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The second complaint was that the hotel layout is confusing.

"A great hotel with character " Read full review on TripAdvisor 2/11/2012 Vote

2. My only complaint is that the towels were old and tattered.

"Not a bad choice " Read full review on TripAdvisor 1/2/2012 Vote

3. Staff were very friendly and helpful, location was near everything we needed, no complaints there.

"Older hotel, but pretty nice. " Read full review on TripAdvisor 10/24/2011 Vote

4. The room was large and definitely was quiet, but my biggest complaint also came from this request.

"Older hotel, but pretty nice. " Read full review on TripAdvisor 10/24/2011 Vote

5. No complaints.

"Beautiful property close to all the action " Read full review on TripAdvisor 5/18/2011 Vote

6. The last minor complaint would have to do with the dresser in our room.

"Incredible Service, Great Location " Read full review on TripAdvisor 5/3/2011 Vote

7. Later, after I made a small complaint to the front desk clerk (it was so minor I honestly can't remember what it was -- maybe one of the lights in our room was out?), she comped by Marriott Rewards account with so many bonus points I was able to get a free night in Vienna when I took my wife there later that summer.

"Downtown Location, Slightly Worn, Friendly Staff " Read full review on TripAdvisor 8/20/2010 Vote

8. The only complaint I have is that the bathroom floors had not been swept.

"Wonderful hotel...Cavs game " Read full review on TripAdvisor 5/29/2009 Vote

9. My only complaint is with the parking - it is really tight but that is typical for downtown areas - would be nice though if they offered valet.

"Enjoyed my Stay " Read full review on TripAdvisor 9/18/2006 Vote

10. Even though I used points for the room - the room was nice so no complaints.

"Enjoyed my Stay " Read full review on TripAdvisor 9/18/2006 Vote