Best Western Las Vegas, Las Vegas, Poor

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Rank

99th

Out of 481

Best Western Las Vegas	Average Price: $77 Check Rates

Hotel Class:

4970 Paradise Road

Las Vegas, 89119-1206 View map

2-Star Hotel Rank: 18 of 99
Average review rating: 3.34

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (57) , MyTravelGuide (16) , Travelocity (4) , TripAdvisor (190) , YahooTravel (6)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Poor	Appears in 6 comments.

The following words were used in comments with Poor:
customer (2) hotel (3) not (3) policy (3) service (4) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Stay at any Hotel except this one in the Best Western chain, the customer service from management is horrendous at this location, and very unprofessional that their solution to this is to suspend the poor employee who made the mistake.

"Poor Customer Service From Management " Read full review on TripAdvisor 11/4/2011 Vote

2. flat screen tv, poor towels.

"unexiting overnight stay but close to the airport " Read full review on TripAdvisor 4/23/2011 Vote

3. Our only complaint is that the service of the check-in staff when we arrived at 11pm was poor and unresponsive - for example, our access card did not work for 30 mins after check-in but the staff were very slow in trying to resolve this.

"Would Stay Again ... And Probably Get Better Service Next Time " Read full review on TripAdvisor 8/4/2009 Vote

4. Maybe that is their 'policy' but it wasn`t made clear as to what those policies were before booking the room and honestly, as far as customer service is concerned, I think that is a poor decision not to run your shuttle in a 'city that never sleeps.

"Airport Shuttle Issues and Rude front desk staff " Read full review on TripAdvisor 11/5/2007 Vote

5. Overall, this was a very poor hotel and I would not recommend.

""Best" Western- NOT! " Read full review on TripAdvisor 7/16/2007 Vote

6. ' Can you believe that, service policy poor for an over $100 a night hotel.

"One armed bandit " Read full review on TripAdvisor 9/23/2005 Vote