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OpinionWell
Rank
39th
Out of 287

Hyatt Austin

Average Price: $160  
 
Hotel Class:
3612 Tudor Boulevard
Austin, 78759 View map  
3-Star Hotel Rank: 17 of 77
Average review rating: 4.21
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (38) , MyTravelGuide (63) , Travelocity (2) , TripAdvisor (62) , YahooTravel (2)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Problem
Appears in 19 comments. 
The following words were used in comments with Problem:
bed (4)   correct (3)   customer (2)   desk (3)   happy (2)   hotel (5)   liked (3)   much (2)   not (2)   overcharged (2)   reservation (2)   room (3)   size (3)   towel (2)   water (2)   well (3)    
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1. The above info was provided to Hyatt and a prompt response was returned saying the problems will be addressed.
"Won't return " Read full review on TripAdvisor   9/2/2011 Vote      
2. This problem was eventually rectified by creating a water barrier with numerous wash towels and the mop up would only require one towel.
"Won't return " Read full review on TripAdvisor   9/2/2011 Vote      
3. Along the way to correcting this problem, several more automated withdrawals were made from my account accounting for a total overcharge of around ~$1400.
"Nice hotel - but check your bill! " Read full review on TripAdvisor   3/27/2011 Vote      
4. None of the reasons gave for this made much sense, and sounded more like excuse-making than apologetic problem-solving.
"Nice hotel - but check your bill! " Read full review on TripAdvisor   3/27/2011 Vote      
5. Unfortunately on our last trip I was overcharged hundreds of dollars and left without resolution to this problem for several days.
"Nice hotel - but check your bill! " Read full review on TripAdvisor   3/27/2011 Vote      
6. This was on a Saturday; the problem was not resolved until the next Thursday.
"Nice hotel - but check your bill! " Read full review on TripAdvisor   3/27/2011 Vote      
7. The only minor problem we encountered was with our door to the hallway.
"Excellent value and friendly, accommodating staff " Read full review on TripAdvisor   2/6/2011 Vote      
8. Shoddy housekeeping is a huge problem and a complete deal breaker.
"Sheets not changed between customers " Read full review on TripAdvisor   6/24/2010 Vote      
9. The woman at the front desk has been outstanding to correct these problems.
"Sheets not changed between customers " Read full review on TripAdvisor   6/24/2010 Vote      
10. The front desk staff corrected the problems.
"Sheets not changed between customers " Read full review on TripAdvisor   6/24/2010 Vote      
   
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