Residence Inn Austin, Austin, Complaint

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Rank

28th

Out of 287

Residence Inn Austin	Average Price: $241 Check Rates

Hotel Class:

300 East 4th Street

Austin, 78701 View map

3-Star Hotel Rank: 10 of 77
Average review rating: 3.93

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (16) , MyTravelGuide (8) , Travelocity (8) , TripAdvisor (111)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit small (1) annoy (2) avoid (1) awful (2) bad (6) bed bugs (1) broken (3) chipped (2) complain (2) complaint (7) cramped (2) dirty (4) disappoint (3) disturbing (2) downside (2) frustrated (1) hard (3) hassle (2) irritate (2) issue (8) lack (2) loud (7) mediocre (1) mistake (1) mold (1) negative (4) noise (34) noisy (5) odor (2) poor (6) poorly (2) pricey (3) problem (13) rough (2) rowdy (1) rude (1) slow (3) smell (2) stink (1) tear (1) terrible (4) threadbare (1) tiny (3) unbearable (1) uncomfortable (1) unfortunate (2) urine (1) weird (2) worst (2) wrong (3)

Complaint

Appears in 12 comments.

The following words were used in comments with Complaint:
apology (2) complaints (12) room (3) sincere (2) street (2)

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1. Only complaint might be the bed-comforter/sheet.

"Great location, new facility with friendly staff! " Read full review on TripAdvisor 6/1/2010 Vote

2. I have a couple of complaints.

"An okay stay... " Read full review on TripAdvisor 1/26/2010 Vote

3. The only complaint is that I wish the parking were free like most Residence Inns, but it's downtown so I understand.

"Nice hotel, frustrating internet " Read full review on TripAdvisor 8/20/2009 Vote

4. However, my only complaint is that my room faced 6th street and it was extremely loud.

"Beautiful Hotel and great location. " Read full review on Expedia 8/5/2009 Vote

5. I certainly have other complaints:No one reset the time on the automated wake up calls, so the call came 1 hour late.

"Terrible issues with security " Read full review on TripAdvisor 3/11/2008 Vote

6. My complaints were generally brushed off with 'sorry' but no one really did anything about it.

"Underwhelming " Read full review on TripAdvisor 3/3/2008 Vote

7. I guess that is my only complaint.

"Great Hotel - But Residence Better Deal " Read full review on Expedia 2/12/2008 Vote

8. While waiting to check out, another guest had a complaint, and it was brushed off again with a sincere apology.

"Mediocre Marriott " Read full review on TripAdvisor 12/18/2007 Vote

9. We registered a complaint about security, and it was brushed off with a sincere apology.

"Mediocre Marriott " Read full review on TripAdvisor 12/18/2007 Vote

10. No complaints.

"Nice Hotel " Read full review on Expedia 10/17/2007 Vote