Hawthorn Inn & Suites Albuquerque Airport, Albuquerque, Issue

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OpinionWell
Rank

18th

Out of 191

Hawthorn Inn & Suites Albuquerque Airport	Average Price: $75 Check Rates

Hotel Class:

1511 Gibson Boulevard SouthEast

Albuquerque, 87106-5041 View map

2-Star Hotel Rank: 7 of 70
Average review rating: 3.28

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (26) , MyTravelGuide (109) , Travelocity (3) , TripAdvisor (128)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Issue

Appears in 8 comments.

The following words were used in comments with Issue:
not (2) pillow (2) useful (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We had 2 units, 1 double queen, 1 king, both air conditioners had their issues.

"Good but not great " Read full review on TripAdvisor 5/8/2012 Vote

2. The only issue we had was that the pillows were very large and uncomfortable to sleep on for us as we are used to using feather pillows.

"Great Stay " Read full review on TripAdvisor 12/26/2011 Vote

3. Our room, 204, had minor maintenance issues.

"A pleasant experience " Read full review on TripAdvisor 12/22/2011 Vote

4. However, several issues: We arrived at 2:30pm and we told categorically that we could not check in before 3pm.

"Train the Staff!! " Read full review on TripAdvisor 8/11/2011 Vote

5. There were two main issues: 1) They promised me an early check-in time of 2:00 PM, but when I showed up (I had to get a ride from someone as I didn't have a car) they told me they were short-staffed and I wouldn't be able to check in until about 4:30-5:00.

"Good Deal with few Problems " Read full review on TripAdvisor 9/29/2010 Vote

6. I have stayed at this motel several times and only had one issue one time.

"Ahhhh Comfort!!! " Read full review on TripAdvisor 3/6/2010 Vote

7. This is a nice property that seems to be having some serious management issues.

"Avoid this place if you can " Read full review on TripAdvisor 3/2/2010 Vote

8. The front desk did address the issue, going so far as to call the satellite provider, but the issue was not resolved during the 48 hours prior to our departure.

"Avoid this place if you can " Read full review on TripAdvisor 3/2/2010 Vote