1. I used to stay at same hotel for the last 3 years, even with the ugly rooms I never complaint until the last time I was there, I check in early, I return with my handicap mother at 9pm , just to hear from the rude clerk desk that my room had carpet cleaning during the day, I asked for another room, the same rude girl told me it was the only handicap room available for me and my mom, and the only option she give it to me at 9pm with a tired handicaped person was .