The Gaylord, San Francisco, Problem

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OpinionWell
Rank

292nd

Out of 493

The Gaylord	Average Price: $75 Check Rates

Hotel Class:

620 Jones Street

San Francisco, 94102 View map

3-Star Hotel Rank: 89 of 110
Average review rating: 3.42

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (26) , TripAdvisor (14) , YahooTravel (4)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

avoid (2) awkward (1) bad (4) bare (1) broke (3) broken (1) complain (2) dirty (1) dull (1) dusty (1) expensive (2) issue (2) lack (1) loud (1) nasty (1) negative (1) noise (5) noisy (2) outrageous (1) problem (7) rude (1) shock (1) slow (1) smell (2) terrible (1) too small (1) unhelpful (1) urine (1) worst (2)

Problem

Appears in 7 comments.

The following words were used in comments with Problem:
desk (2) hotel (4) liked (2) not (5) simply (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. this is the worst hotel and let me tell you I have travel a lot, when we got to the hotel at 4:00am the guy at the front desk tells me that there is not reservation and that they also don't have room available, we were not the only ones there was also a lady from Spain also with the same problem I had to call hotels.

"The worst! " Read full review on TripAdvisor 7/2/2010 Vote

2. Bit of a problem when you are staying on the 12th floor.

"Terrible customer service. " Read full review on TripAdvisor 11/17/2009 Vote

3. Not only are they completely inept at handling simple tasks like billing correctly, they are completely rude or just simply clueless when you try to discuss any discrepancies or problems or simply needs like new towels.

"Terrible customer service. " Read full review on TripAdvisor 11/17/2009 Vote

4. We didn't experience them as a problem.

"Great hotel for the price " Read full review on Expedia 9/4/2009 Vote

5. Helped with all the problems, suggested useful tips, etc.

"Great hotel for the price " Read full review on Expedia 9/4/2009 Vote

6. We had problems with the people at the front desk more than one time.

"The worst hotel where I have stayed in my life " Read full review on Expedia 9/2/2009 Vote

7. The public spaces of the hotel were not clean and the elevators were usually with problems or not working.

"The worst hotel where I have stayed in my life " Read full review on Expedia 9/2/2009 Vote