2. We prepared to check out and need extra towels and when the front desk was called she informed us we would have to find the maid on the floor and get towels, now I have never been told to find the staff for towels then once we located a maid she told us she was not our maid and to find the maid who was going to clean our room, immediately I called front desk back and she replied she'd be up once she knocked on the door she gave us towels then demanded the dirty towels I contacted corporate and they are just as baffaled by the treatment on a brighter note the room was clean and that was it.