9. We didn`t expect 'Charming' to mean incompetent staff, showers that randomly go from scalding to cold and from medium pressure to just a trickle, tacky acoustic ceilings, moldy non-functional windows in the shower, no screens on the windows or no A/C, having our room left unlocked after maid service, having to wait 18 hours for an iron which gave us 30 minutes to make it to a wedding, having to move the car at 8am because the parking was thought to be full by the front desk when in reality it wasn`t, etc.