Essex House Hotel, Miami Beach, Complain

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OpinionWell
Rank

42nd

Out of 468

Essex House Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

1001 Collins Avenue

Miami Beach, 33139 View map

3-Star Hotel Rank: 3 of 35
Average review rating: 4.09

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (94) , MyTravelGuide (6) , Travelocity (14) , TripAdvisor (154)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 7 comments.

The following words were used in comments with Complain:
arrival (2) basic (2) clean (2) excellent (2) loud (2) night (2) noise (2) not (2) party (4) pleasant (2) room (7) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. And that is only when I would go down to the lobby and complain to the manager that my room hadn't been cleaned in 2 days and I was out of towels.

"Hotel of the Doors Slamming " Read full review on Expedia 1/19/2010 Vote

2. On arrival the porter was super helpful getting our luggage and assited us once our rooms were available we did have a little wait for some of the rooms and we arrived at 4pm not great after a long flight but the sun was shining and it was happy hour at the bar so who could complain.

"Fantastic... Couldnt find better!! " Read full review on TripAdvisor 12/17/2009 Vote

3. We had to call the front desk three seperate times (on two seperate nights) to complain about partying in the hallways and loud, incessant banging on doors.

"Stately Building, Nice Staff, but Impossible to Sleep Here " Read full review on TripAdvisor 7/5/2009 Vote

4. When we did complain one early morning about the noise, the staff at the Essex House immediately went outside and asked the workers to quiet it down and they did.

"Relaxing vacation " Read full review on TripAdvisor 2/21/2009 Vote

5. After complaining, maintenance responded immediately to come unlock our windows so we could breath again.

"Ok rooms, but great customer service! " Read full review on Expedia 2/4/2009 Vote

6. The foya is pleasant and the basic rooms are clean, the complimentary breakfast was a nice touch but I did feel I had booked into stearageThe pool or hot tup was a waste of time, however your basically on the beachThe staff were excellant pleasant and attentiveWe were a party of 4 in 2 rooms One of the party decided to complain about the noise of the room in the middle of the night and was upgraded to a suite, these were excellant and would recommend them as a totally different experience to the double room I was in with its loud air con,.

"OK but Basic felt like a room in Cuba How I imagine it would be " Read full review on TripAdvisor 9/28/2008 Vote

7. Some of the girls in our party complained about their air conditioner not working or working well.

"LOCATION! LOCATION! LOCATION! " Read full review on TripAdvisor 6/20/2008 Vote