Silver Legacy Resort Casino, Reno, Complain

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OpinionWell
Rank

2nd

Out of 158

Silver Legacy Resort Casino	Average Daily Rate: NA Check Rates

Hotel Class:

407 North Virginia Street

Reno, 89501 View map

4-Star Hotel Rank: 1 of 5
Average review rating: 3.74

OpinionWell Value Index: NA

Traveler reviews analyzed: BedBugRegistry (6) , Expedia (173) , MyTravelGuide (694) , YahooTravel (83)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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awful (3) bad (9) bed bugs (5) big deal (1) bug (4) complain (4) complaint (3) crap (2) dated (1) delay (1) dingy (1) dirt (1) dirty (4) disappoint (10) disgust (2) dismal (1) dusty (1) gross (3) hard (12) issue (2) lack (3) negative (2) noise (2) noisy (2) odor (2) outdated (3) outrageous (1) peeling (1) poor (4) problem (11) rock (1) rude (3) sad (1) sick (2) slow (4) smell (7) smoker (3) stain (1) tear (1) terrible (3) too small (1) unacceptable (1) uncomfortable (4) unfortunate (4) unhappy (1) unimpress (1) weird (1) worn (4) worst (2) would have liked (1)

Complain

Appears in 10 comments.

The following words were used in comments with Complain:
desk (5) dirty (2) dishes (2) drink (3) food (2) hallway (2) night (2) room (6) walking (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We went back to the front counter and complained again.

Read full review 9/13/2011 Vote

2. Although some of our friends traveling with us complained about the temperature control in their rooms, we actually find the room to be quite nice and comfortable.

"Room was fine, buffet on Christmas Day was a disaster " Read full review on Expedia 1/6/2010 Vote

3. Called the front desk to complain, but they said they could do nothing about it at that hour (11 pm).

Read full review on MyTravelGuide 3/26/2008 Vote

4. Called the front desk to complain, but they said they could do nothing about it at that hour (11 pm).

Read full review on MyTravelGuide 3/26/2008 Vote

5. It is unappealing to walk to your room and see dirty dishes with leftover food, drink glasses and other garbage in the hallway when I complained at the front desk they showed no concern.

Read full review on MyTravelGuide 12/5/2007 Vote

6. It is unappealing to walk to your room and see dirty dishes with leftover food, drink glasses and other garbage in the hallway when I complained at the front desk they showed no concern.

Read full review on MyTravelGuide 12/5/2007 Vote

7. Went back to front desk to complain and request another room-had to wait in line (1 other person in front of me) for at least 20 mins-their solution-another room with 2 queens-I asked for a comped meal or drinks since the reservation had been made 4 months prior-SORRY, all they were willing to do was give me a late check-out of 1pm instead of 11 am.

"Wouldn't write home about it! " Read full review on YahooTravel 7/16/2007 Vote

8. The next morning I complained to a manager, she said she would send me a comp for one night stay in the future.

"Ants! " Read full review on YahooTravel 6/29/2007 Vote

9. Cannot really complain about anything.

Read full review on MyTravelGuide 8/12/2006 Vote

10. I complained (this all happened at 11:30pm at night).

Read full review on MyTravelGuide 8/24/2005 Vote