Raleigh Holiday Inn, Raleigh, Front Desk

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Rank

30th

Out of 119

Raleigh Holiday Inn	Average Price: $113 Check Rates

Hotel Class:

11400 Common Oaks Drive

Raleigh, 27611-6268 View map

2-Star Hotel Rank: 11 of 41
Average review rating: 3.81

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (6) , MyTravelGuide (10) , Travelocity (2) , TripAdvisor (26) , YahooTravel (4)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 8 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Mike Fowler, the Front Desk Manager, has been especially helpful.

"Outstanding Hotel! " Read full review on TripAdvisor 5/1/2012 Vote

2. I didn't call the front desk (I didn't want to be that person, so it's NOT the hotels fault).

"Failry New Hotel - Very Nice Staff " Read full review on TripAdvisor 8/8/2011 Vote

3. It was an extremely busy weekend (there were several family reunions there at the same time we were) but everyone from Wade and Christina at the front desk to the girls in the breakfast area were all very nice.

"Great staff that was so friendly! " Read full review on TripAdvisor 7/8/2011 Vote

4. I immediately went to the front desk where I told the customer service rep that there must be a mistake as I made sure the rooms were no smoking and were in smoking rooms when I was told that no our two rooms were the only two NON smoking rooms on the SMOKING Floor.

"Horribile - worse hotel ever " Read full review on TripAdvisor 7/22/2010 Vote

5. He would not give us his name and there were other (non-employees) behind the front desk.

"Horrible Customer Service " Read full review on YahooTravel 11/24/2008 Vote

6. We were lied to, and John at the front desk was very unprofessional.

"Horrible Customer Service " Read full review on YahooTravel 11/24/2008 Vote

7. We asked the front desk if they could brew a pot of coffee for us one night when our party was at the pool and without hesitation they did, When I forgot milk for my daughters bottle they would provide it.

"Great Place to stay " Read full review on TripAdvisor 7/26/2008 Vote

8. I didn`t like this arrangment but the lady at the front desk 'promised' my credit card wouldn`t be charged.

"They charged me when they promised not to. " Read full review on TripAdvisor 1/25/2008 Vote