Hilton Jacksonville, Jacksonville, Front Desk

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Rank

44th

Out of 213

Hilton Jacksonville	Average Price: $107 Check Rates

Hotel Class:

13503 Ranch Road

Jacksonville, 32218 View map

3-Star Hotel Rank: 26 of 42
Average review rating: 4.26

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (14) , MyTravelGuide (3) , Travelocity (4) , TripAdvisor (51) , YahooTravel (4)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 9 comments.

The following words were used in comments with Front desk:
helpful (3) rude (2) staff (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk manager was very helpful and did not give any indication that they were JUST there for a job.

"Minutes from the Airport... and it’s nice! " Read full review on Expedia 4/22/2008 Vote

2. tina the front desk agent was very nice and helpful.

"good " Read full review on YahooTravel 8/19/2007 Vote

3. Front desk staff and the breakfast staff were all VERY frienly and helpful.

"Friendly staff, convenient location " Read full review on TripAdvisor 5/13/2012 Vote

4. I left a note w/ the front desk outlining the following.

"Expected better w/ the Hilton Name " Read full review on TripAdvisor 1/11/2012 Vote

5. The business office was handy, and the front desk was kind enough to print our boarding passes for our return flight.

"Great location and friendly staff. " Read full review on TripAdvisor 6/19/2011 Vote

6. While working this out with the front desk, another guest walked up and was whisked away to her room without the same line of being 'sold out'.

"Reservations mean nothing here " Read full review on TripAdvisor 4/8/2009 Vote

7. The front desk was staffed by people that were truly the blind leading the blind,took two days to find my pre booked reservation.

"would hope to not stay again " Read full review on TripAdvisor 2/2/2008 Vote

8. When I asked for them the front desk was rude to me in explaining the policy.

"Great location but no lounge " Read full review on TripAdvisor 1/17/2012 Vote

9. While this hotel is conveniently located near the airport and is comparable to other Hilton Garden Inn properties, the rude, inhospitable front desk staff sour the experience.

"Reservations mean nothing here " Read full review on TripAdvisor 4/8/2009 Vote