1. i went to this hotel for my convention on nov 6th the hotel looks beautiful outside but i was so disappointed when i checked in the room the only thing i like inside was the desk clerk who was very professional and did everything possible to make it happy but it was beyond his reach to do all that what we want then we came down at night time to speak to desk clerk about the direction he was on the phone talking to some one in his own language and we waited and waited he did not care about us at all.