Sheraton Dallas, Dallas, Service

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Rank

46th

Out of 453

Sheraton Dallas	Average Price: $120 Check Rates

Hotel Class:

4801 Lyndon B. Johnson Freeway

Dallas, 75244 View map

5-Star Hotel Rank: 6 of 18
Average review rating: 3.72

OpinionWell Value Index: 2

Traveler reviews analyzed: Travelocity (5) , TripAdvisor (100)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (5) bar (17) bath (2) bathroom (20) bed (25) breakfast (17) cable (2) charge (8) check in (10) closet (2) complimentary (5) concierge (2) cost (4) deal (4) decor (7) dinner (4) downtown (2) fee (2) food (13) freeway (15) front desk (17) gym (2) highway (9) hot tub (3) hotel (169) housekeeping (4) lobby (22) location (28) lunch (4) money (6) parking (21) pool (18) price (9) rate (7) recommend (10) restaurant (21) room (157) room service (7) service (18) shower (5) shuttle (8) staff (50) suite (6) towel (5) tub (2) valet (5) value (4) view (5) walk (5) wireless (16)

Service

Appears in 18 comments.

57% wrote positive comments about service

The following words were used in comments with Service:
bad (2) dirty (2) excellent (2) floor (4) guest (3) hotel (4) prompt (2) slow (3) staff (2)

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1. Jakki (Jacqui?) is the perfect presence to greet tired guests with her warmth, concern and amazing service.

"Jakki in the club lounge " Read full review on TripAdvisor 5/1/2012 Vote

2. )Alright, getting back to the good points: service all-around was remarkable considering the hotel's newness, with very prompt check-in (including meeting my request for a high-floor king room away from the elevators and not facing the adjacent freeway, even though I was traveling on a Priceline rate) and restaurant/bar service.

"Basically now an entirely new hotel " Read full review on TripAdvisor 4/19/2012 Vote

3. This is a great location, (very close to The Galleria mall) but if you're unfamiliar with the area you could get a bit turned around finding it as it's positioned along the I-635 westbound service road.

"Served me well " Read full review on TripAdvisor 11/13/2011 Vote

4. The guest services staff were all WONDERFUL and very helpful.

"Very nice and comfortable hotel. " Read full review on TripAdvisor 4/30/2008 Vote

5. If you can't get the service right, forget it.

"New Remodel, Now Bad Service " Read full review on TripAdvisor 4/25/2012 Vote

6. And there is no phone service in the room.

"Awful experience " Read full review on TripAdvisor 4/24/2012 Vote

7. Hotel needs more staff to man service areas.

"Try the fabulous fajitas at the Alejandra's! " Read full review on TripAdvisor 10/19/2011 Vote

8. As far as customer service and total overall experience this one was an EPIC FAIL.

"What a disappointment! " Read full review on TripAdvisor 5/14/2011 Vote

9. Tonight i requested the turn down service and was told 'sorry, housekeeping has left for the day' - even though it was 7pm and the pamphlet in the room says the service is available from 6 to 9 pm.

"Not up to standard as a business hotel " Read full review on TripAdvisor 3/29/2011 Vote

10. For example, i called guest service after the ice machine didnt work on my floor or the floor below me and i was on hold for 5 minutes.

"Not up to standard as a business hotel " Read full review on TripAdvisor 3/29/2011 Vote