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Rank
99th
Out of 481

Best Western Las Vegas

Average Price: $77  
 
Hotel Class:
4970 Paradise Road
Las Vegas, 89119-1206 View map  
2-Star Hotel Rank: 18 of 99
Average review rating: 3.34
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (57) , MyTravelGuide (16) , Travelocity (4) , TripAdvisor (190) , YahooTravel (6)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 18 comments. 
33% wrote positive comments about manager
The following words were used in comments with Manager:
complain (2)   credit (4)   desk (3)   generous (7)   helpful (3)   hotel (2)   management (22)   night (7)    
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1. I know this review is long but the Manager or stand in Manager at this hotel was amazing at really trying to help me with my circumstance.
"Help and Understanding When You Need It " Read full review on TripAdvisor   1/23/2011 Vote      
2. Didn't offer anything for us that was helpful and didn't offer to talk to the manager and see if we might get a break on the room or that we could use another room for a shower.
"Wasn't impressed " Read full review on TripAdvisor   4/14/2012 Vote      
3. Hotel manager ran the show as if he had been doing this since he was born, was professional and extremely personable.
"Great customer service! " Read full review on TripAdvisor   12/31/2011 Vote      
4. The general manager and the front desk staff were always kind and helpful.
"Great customer service! " Read full review on TripAdvisor   12/31/2011 Vote      
5. When I talked to their Manager on the phone, I was told that they could do nothing for me.
"Poor Customer Service From Management " Read full review on TripAdvisor   11/4/2011 Vote      
6. I finally told the Manager that I would never stay at the property ever again, and that I already had 2 reservations to stay there in a couple of months that I was going to cancel.
"Poor Customer Service From Management " Read full review on TripAdvisor   11/4/2011 Vote      
7. The manager Jason went above and beyond to make sure we had everything we needed.
"Great service, we'll be back!" " Read full review on TripAdvisor   8/9/2011 Vote      
8. I asked for a credit for the 7 nights, night manager claimed he called the General Manager and offered to credit us for 6 nights and charge for 1 night.
"Very Dirty..had a reservation for 7 nights via Orbitz...checked in, went to the room...did not stay one night! " Read full review on TripAdvisor   5/23/2011 Vote      
9. I asked to speak to the General Manager, .
"Very Dirty..had a reservation for 7 nights via Orbitz...checked in, went to the room...did not stay one night! " Read full review on TripAdvisor   5/23/2011 Vote      
10. then rec'd a call from night manager, he claimed general Manager was @ the airport boarding a plane and agreed to credit the full amount.
"Very Dirty..had a reservation for 7 nights via Orbitz...checked in, went to the room...did not stay one night! " Read full review on TripAdvisor   5/23/2011 Vote      
   
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