Hilton Austin, Austin, Front Desk

OpinionWell's Blog

Home » United States » Texas » Austin Destinations » Austin Hotels » Hilton Austin

OpinionWell
Rank

62nd

Out of 287

Hilton Austin	Average Price: $131 Check Rates

Hotel Class:

11617 Research Boulevard

Austin, 78759 View map

3-Star Hotel Rank: 35 of 77
Average review rating: 4.05

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (13) , Travelocity (1) , TripAdvisor (39) , YahooTravel (2)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

aaa (2) above average (1) accommodating (1) added bonus (1) adequate (1) amenity (3) bar (2) bathroom (4) bed (8) bill (1) breakfast (30) business center (1) check in (2) check out (2) decor (2) dinner (2) discount (2) downtown (11) fitness center (1) fitness room (3) food (4) freeway (1) front desk (11) gym (1) highway (9) hot tub (1) hotel (67) housekeeping (1) lobby (14) location (15) manager (1) parking (7) pillow (3) pool (14) price (10) rate (5) recommend (3) restaurant (14) room (66) service (7) shower (2) staff (19) street (4) suite (1) to park (1) towel (1) tub (1) walk (1) whirlpool (1) wireless (2)

Front desk

Appears in 11 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (2) credit (2) customer (2) desk (11) friendly (2) guest (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. Friendly front desk personnel and very clean room--bathroom looked like new--everything sparkled.

"great hotel in every way! " Read full review on TripAdvisor 11/9/2010 Vote

2. PROS: Beds - Comfy beds with a soft/firm adjustment availableExcellent staff - very helpful and friendly front desk staff around the clock.

"Great staff, very clean " Read full review on TripAdvisor 6/22/2010 Vote

3. And even thought we did not check in until quite late in the evening, the gentleman at the front desk was able to suggest a delicious all night pancake house where we could grab a quick bite.

"Great service! " Read full review on TripAdvisor 10/25/2009 Vote

4. The front desk agent was trying to figure out which rooms were available and which are occupied.

"Rooms Unavailable " Read full review on TripAdvisor 5/2/2012 Vote

5. So we have gone to 3 different rooms that showed available in the front desk system but not actually available.

"Rooms Unavailable " Read full review on TripAdvisor 5/2/2012 Vote

6. The front desk informed us that our room had received a major upgrade and was a mini-suite.

"Upgraded rooms need to be upgraded " Read full review on TripAdvisor 10/23/2011 Vote

7. Sundries - The front desk has an adjacent sundry shop with snack items and drinks for a reasonable price (which was nice since the vending machines on the guest room floors were either inoperable or non-existant - see below)CONS: Wear and Tear: Rooms are very clean as stated above but are starting to show some age (worn carpets, chips in tub tiles, etc)Air Conditioning: The A/C units in the guest rooms work well but are very loud.

"Great staff, very clean " Read full review on TripAdvisor 6/22/2010 Vote

8. Wechecked in around 11 pm, and we asked the front desk to switch the name of the reservation to my bf`s so the credit for the stay would be on his Hilton number.

"Uncomfortable bed " Read full review on TripAdvisor 11/9/2007 Vote

9. Once we were settled in, he called customer service and we were right that that was a faster way to get this all straightened out rather than explaining things to the front desk guy.

"Uncomfortable bed " Read full review on TripAdvisor 11/9/2007 Vote

10. Wechecked in around 11 pm, and we asked the front desk to switch the name of the reservation to my bf's so the credit for the stay would be on his Hilton number.

"Uncomfortable bed " Read full review on TripAdvisor 11/9/2007 Vote