The Madison Hotel - a Loews Hotel, Washington DC, Front Desk

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OpinionWell
Rank

117th

Out of 279

The Madison Hotel - a Loews Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

1177 15th Street NorthWest

Washington DC, 20005 View map

4-Star Hotel Rank: 26 of 30
Average review rating: 4.34

OpinionWell Value Index: NA

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (35) , Travelocity (8) , YahooTravel (9)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 9 comments.

The following words were used in comments with Front desk:

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1. When we called the front desk, we were told that it would be cleaned immediately, so we left the room, and returned an hour later and nothing had been done.

"Lovely hotel but a little lacking " Read full review on YahooTravel 4/2/2008 Vote

2. Front desk staff and operators were excellent.

"Front Desk and other staff " Read full review on Travelocity 12/1/2007 Vote

3. Brought one down to the front desk to show them.

Read full review 8/29/2010 Vote

4. so I hung up and called back numerous times before they (the front desk AGAIN) answered and takes my call.

"GO ELSEWHERE! NOT WORTH IT! UNTRUSTWORTHY!! " Read full review on YahooTravel 5/7/2009 Vote

5. Then you get the front desk who put you on hold for 5 minutes.

"GO ELSEWHERE! NOT WORTH IT! UNTRUSTWORTHY!! " Read full review on YahooTravel 5/7/2009 Vote

6. From the front desk and doormen to the housekeeping staff, they were all a pleasure.

"professional staff " Read full review on Expedia 4/22/2009 Vote

7. The hotel ignored my complaints and did not even check the room, despite the fact that I brought actual crawling bed bugs to the front desk.

Read full review 8/29/2010 Vote

8. Also, when I approached the front desk to borrow their listed “use of complimentary umbrellas”, the woman at the front desk was very rude and told me that they didn’t have any and they only give them to guests.

"Lovely hotel but a little lacking " Read full review on YahooTravel 4/2/2008 Vote

9. When we approached the front desk, they were unsympathetic.

"Lovely hotel but a little lacking " Read full review on YahooTravel 4/2/2008 Vote