10. The staff in the hotel were always courteous, but they generally seemed inexperienced, and there were repeated minor mistakes in the service - e.g. housekeeping didn't replace certain towels and glasses when cleaning the room, too few staff at the pool area, valet service simply forgetting to get the car, long waits to get an answer on the guest services phone line, etc. The pool area is nice enough, but there weren't enough umbrellas for shade, and while there were a number of shaded cabanas, these were booked out in advance to people for the entire day (at what I understand was an exorbitant cost) so they were off-limits to other guests.