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Rank
49th
Out of 267

Quality Inn & Suites Seattle

Average Price: $71  
 
Hotel Class:
618 John Street
Seattle, 00000 View map  
1-Star Hotel Rank: 1 of 10
Average review rating: 3.3
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (11) , Priceline (51) , Travelocity (1) , TripAdvisor (198)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 17 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
generous (2)   helpful (2)   hotel (2)   management (18)   nice (2)   problem (2)   quality (2)   reservation (4)    
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1. John, the manager that morning was so nice to help us, he arranged for a rental car and gave us directions and comments on our desired plans.
"Seattle Stay " Read full review on TripAdvisor   10/14/2011 Vote      
2. The morning managers on the other hand were, not quite rude, but frustrating in trying to get them to give information such as shuttle times, wake up calls and checking out.
"You could see the Space Needle and the next hotel's occupants... " Read full review on TripAdvisor   5/20/2011 Vote      
3. The manager was very friendly and helpful and canceled our old reservation no charge, no problem even though we had already checked in several hours earlier.
"Mixed review - both good and not so good " Read full review on TripAdvisor   3/13/2011 Vote      
4. On the bright side, most of the staff was nice, but the manager made up for it.
"Dirty and Dishonest " Read full review on TripAdvisor   3/25/2010 Vote      
5. Called to tell them they had a problem and it took me two days to get a manager to call back.
"One word says it all - BEDBUGS " Read full review on TripAdvisor   4/25/2012 Vote      
6. However after mentioning it while filling out Quality's survey the manager promptly apologized and refunded part of our stay; which was outstanding customer service.
"Great value " Read full review on TripAdvisor   4/23/2012 Vote      
7. I arrived at nearly 4pm, reservation in hand, only to wait for nearly an hour while the manager scrambled around trying to get the room cleaned.
"Quality is not included Chose this hotel as an inexpensive place to stay for a couple nights while participating in tou " Read full review on TripAdvisor   10/18/2011 Vote      
8. At least I got my money back and the General Manager was very courtious about it.
"“"Too Bad, so Sad"” " Read full review on Expedia   3/24/2011 Vote      
9. John, the Commercial Manager, stayed on the phone with us for 15 minutes, giving us precise directions to the hotel.
"A true port in a storm " Read full review on TripAdvisor   12/21/2010 Vote      
10. So, on the phone with Expedia for an hour we were given the green light to cancel our reservation, however, when they did this while I was on hold, the manager of Quality Inn, Heather Patrick, denied waiving our $80 cancellation fee.
"Horrible Customer Service " Read full review on TripAdvisor   11/28/2010 Vote      
   
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