Renaissance Schaumburg Hotel And Convention Center, Schaumburg, Front Desk

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Rank

1st

Out of 31

Renaissance Schaumburg Hotel And Convention Center	Average Daily Rate: NA Check Rates

Hotel Class:

Missing

Schaumburg, View map

4-Star Hotel Rank: 1 of 2
Average review rating: 4.45

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (60) , MyTravelGuide (1442) , Travelocity (8) , TripAdvisor (107) , YahooTravel (10)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (5) bar (17) bathroom (12) bed (20) breakfast (24) charge (11) check in (33) check out (2) checkout (2) complimentary (4) concierge (3) cost (16) deal (5) dinner (10) discount (4) downtown (19) fee (5) fitness center (8) food (26) front desk (10) gym (7) hotel (196) lake (2) lobby (13) location (48) manager (4) money (8) parking (15) pillow (3) pool (11) price (23) rate (13) recommend (10) restaurant (33) room (206) room service (7) service (45) shower (10) shuttle (15) staff (47) street (7) suite (4) to park (3) towel (4) valet (3) valet parking (2) value (3) view (13) walk (33) wireless (6)

Front desk

Appears in 10 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
excellent (3) helpful (2) management (2) staff (2) walking (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. A memorable experience began at the front desk with Alex.

"Excellent service and location " Read full review on TripAdvisor 2/23/2012 Vote

2. The staff at the front desk is excellent and make sure that you know where and when to eat.

"West Coasters... consider this hotel before booking a red eye... " Read full review on TripAdvisor 2/17/2012 Vote

3. What I noticed this time were three areas: The bathroom amenities have improved, the Front Desk was excellent, and the buffet Breakfast and staff were excellent.

"going from Good to very good.... " Read full review on TripAdvisor 1/26/2012 Vote

4. Alex at the front desk was especially helpful & friendly.

"Great place to stay if flying from ORD " Read full review on TripAdvisor 3/30/2012 Vote

5. Enough and went to the front desk manager and spoke with Dwight.

"Mixed review " Read full review on TripAdvisor 1/25/2012 Vote

6. As I was headed out the door, I found out that Marco had spoken to the front desk manager, Gabriel Bouhdada, and he emerged with his dress shoes in his hand.

"Who said "giving someone the shirt off your back" is out of date " Read full review on TripAdvisor 11/13/2011 Vote

7. Walked up to the front desk, no line, and mentioned my situation and was rather rudely told there were no rooms available for Hilton Honors members.

"Extremely Poor Customer Service " Read full review on TripAdvisor 11/2/2011 Vote

8. The train is located a small walk away from the front desk.

"Nice hotel " Read full review on Travelocity 8/1/2009 Vote

9. Front desk is so-so.

"Definitely wasn't what I expected for $400/night " Read full review on YahooTravel 11/7/2007 Vote

10. We called the front desk and were told there was nothing they could do to help us.

"Very disappointed " Read full review on TripAdvisor 1/17/2012 Vote