7. The problems with the hotel service included them not being able to actually schedule my reservation with the restaurant at the same property, the room service simply doesn't take phone calls during the day, despite being a non-smoking hotel the hotel employees smoke outside the check-in door (the only door that guest can enter to check-in and get to some of the rear mansion rooms), the check-in staff is not polite at all (it was the only time I have ever checked out of a hotel and not been asked how my stay was, in more than 40 hotel stays), not a single employee offered to help my wife and I with our bags even after they had to move around us as we traversed the steps.