2. after checking into the hotel on arrival day we went out to the mall my husband and myself, and on our return we could not get into our room our keys had been disabled, upon checking we found out that someone had checked us out of the room and our suitcases were left at the reception and the room had already been given to another person, we were given another room but had to go back to the old room to collect our under wears which were still in the bedside drawers, one of the staff members there at reception that time was very helpful after that incident am sure he was not yet on duty when this happened cant remember exactly, his name is Faraj, extremely helpful gentleman, my thanks goes to him.