Embassy Suites Hotel Baltimore at BWI Airport, Linthicum Heights, Front Desk

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OpinionWell
Rank

7th

Out of 15

Embassy Suites Hotel Baltimore at BWI Airport	Average Daily Rate: NA Check Rates

Hotel Class:

1300 Concourse Drive

Linthicum Heights, 21090 View map

3-Star Hotel Rank: 3 of 7
Average review rating: 3.98

OpinionWell Value Index: NA

Traveler reviews analyzed: MyTravelGuide (20) , Travelocity (5) , Expedia (33) , TripAdvisor (43)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (1) bar (9) bath (1) bathroom (10) bathtub (1) bed (12) bill (1) breakfast (36) check in (8) check-out (1) closet (2) cost (4) deal (4) deck (2) decor (1) dinner (9) downtown (3) fee (1) fitness center (2) fitness room (2) food (16) front desk (10) hot tub (1) hotel (88) housekeeping (6) lobby (3) location (13) lunch (2) manager (8) parking (1) pillow (7) pool (26) price (4) rate (1) recommend (6) restaurant (5) room (74) room service (5) sauna (1) service (23) shower (3) shuttle (16) spa (1) staff (22) suite (32) towel (3) tub (2) value (4) view (3) walk in (2)

Front desk

Appears in 10 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:
helpful (2) pleasant (2) service (2) staff (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The lobby is fine and the front desk staff was pleasant.

"Really needs an upgrade " Read full review on TripAdvisor 11/26/2010 Vote

2. The service was very good, the front desk check in was quick, convenient and pleasant.

"Nice hotel, good service the facilities are in need of some updating (put locks on the interior doors!) " Read full review on TripAdvisor 6/14/2010 Vote

3. When we tried to call housekeeping, we got a recorder each time, but the front desk took care of it.

"Room in Need of Repairs " Read full review on Travelocity 3/1/2009 Vote

4. The service at the Front Desk was fabulous.

"Room in Need of Repairs " Read full review on Travelocity 3/1/2009 Vote

5. The front desk staff seemed nice, but was utterly unresponsive to any concerns and was not very helpful with directions, etc. Management never got back to me.

"There is a reason this hotel is ranked so low- actually there are several " Read full review on TripAdvisor 9/2/2008 Vote

6. Front desk staff were extremely helpful.

"Good airport hotel " Read full review on TripAdvisor 6/1/2007 Vote

7. A call to the front desk got a promise to control things but did not produce results.

"Very loud. " Read full review on TripAdvisor 4/14/2009 Vote

8. The front desk was very helpfull with direction that included a print out of to and the way back to the hotel.

"Great Get away for the week end from York, Pa " Read full review on TripAdvisor 2/21/2009 Vote

9. The next nite at 4am the FIRE ALARM Went of, when I asked an employee behind the front desk what was going on, it was described as a SYSTEM FAILURE.

"Disappointed " Read full review on Expedia 9/29/2008 Vote

10. I called down to the front desk to see where they hide them.

"Surprisingly bad for a Hilton Property " Read full review on TripAdvisor 5/8/2007 Vote