Pagoda Hotel, Honolulu, Service

OpinionWell's Blog

Home » United States » Hawaii » Honolulu Destinations » Honolulu Hotels » Pagoda Hotel

OpinionWell
Rank

65th

Out of 165

Pagoda Hotel	Average Price: $116 Check Rates

Hotel Class:

1525 Rycroft Street

Honolulu, 96814 View map

2-Star Hotel Rank: 26 of 51
Average review rating: 2.99

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (36) , TripAdvisor (115) , YahooTravel (12)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

bath (7) bathroom (20) bathtub (1) beach (15) bed (23) bill (7) breakfast (14) brunch (3) charge (3) check in (11) check-out (2) cost (2) deal (4) dinner (5) discount (3) downtown (3) fee (2) food (7) front desk (29) hotel (164) housekeeping (15) laundry (2) lobby (9) location (67) maid (2) maid service (2) manager (4) money (5) neighborhood (3) ocean (3) parking (34) pool (9) price (22) rate (6) recommend (14) restaurant (37) room (171) service (39) sheets (6) shower (14) staff (58) street (30) suite (9) to park (5) towel (18) tub (3) value (4) view (7) walk (35) wireless (3)

Service

Appears in 39 comments.

80% wrote positive comments about service

The following words were used in comments with Service:
clean (4) customer (10) desk (3) excellent (6) good (3) great (11) hotel (8) housekeeping (3) internet (4) location (3) night (2) poor (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. I have to say that I was amazed with customer service staff and improvement of facilities this visit.

"Highly Recommended " Read full review on TripAdvisor 4/24/2012 Vote

2. In short, both the hard product (the room furnishings) and the soft product (maintenance and service) were poor.

"Threadbare would be a kind description " Read full review on TripAdvisor 4/5/2012 Vote

3. Enjoyed my 5 night stay at the Pagoda because of its location (out of the Waikiki area), friendly staff, and proximity to excellent shopping (Ala Moana shopping center, Walmart, Sam's Club, Don Quiote super market, and Ward Center, Rooms are spacious, though dated, are clean, and the housekeeping service was excellent.

"Excellent Value/Location/Friendly Staff " Read full review on TripAdvisor 2/23/2012 Vote

4. The service was great, friendliness.

"pagoda hotel review " Read full review on TripAdvisor 2/16/2012 Vote

5. Bill, Souki, Marlon & the housekeepers gave us a warm welcome & excellent service.

"Local cozy, clean, friendly, comfortable & convenient. " Read full review on TripAdvisor 1/26/2012 Vote

6. The service was great and rooms were nice.

"You have really great service " Read full review on TripAdvisor 12/29/2011 Vote

7. Excellent customer service from checking in at the front desk, to housekeeping, to restaurant.

"barbara " Read full review on TripAdvisor 12/22/2011 Vote

8. thank you very much for the great service .

"maynard .. customer service " Read full review on TripAdvisor 12/21/2011 Vote

9. I had such a great Customer Service from Marlon who was at the Front Desk.

"Great Customer Service " Read full review on TripAdvisor 12/13/2011 Vote

10. Arrived at the hotel with no waiting line and received excellent customer service by Suki.

"Great Location " Read full review on TripAdvisor 11/18/2011 Vote