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OpinionWell
Rank
3rd
Out of 17

Sofitel Chicago O'Hare

Average Daily Rate: NA  
 
Hotel Class:
5550 North River Road
Rosemont, 60018 View map  
4-Star Hotel Rank: 2 of 5
Average review rating: 4.32
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (44) , MyTravelGuide (221)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 9 comments. 
100% wrote positive comments about front desk
The following words were used in comments with Front desk:
great (2)   helpful (2)   park (3)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. The service at the front desk wasnt great, but the rest of the place is worth it.
"Good hotel, great deal. " Read full review on Expedia   10/14/2009 Vote      
2. The lobby was nice, front desk staff was pleasant, there was a small gift shop, and the pool was 24 hours.
"Not impressed with the entire place " Read full review on Expedia   8/26/2009 Vote      
3. We had a couple of wonderful people at the front desk who went the extra mile in helping with parking and directions.
"Front desk service inconsistent " Read full review on Expedia   8/3/2009 Vote      
4. The other front desk people were great and the room and 40 inch tv were wonderful.
"Front desk service inconsistent " Read full review on Expedia   8/3/2009 Vote      
5. Appeared as if everything was up in the air, most persons at the front desk acted as if new or very untrained at the least.
"Not Impressed " Read full review on Expedia   7/14/2009 Vote      
6. Was very confusing to know how to get to the front desk from the parking lot.
"Very helpful courteous staff " Read full review on Expedia   12/16/2009 Vote      
7. But there was one young woman who checked us in that we had to deal with a couple of times who: waited until her private conversation was over before she helped me, didn't do the room key right and I had to return to the front desk to make it work, was unsure how to charge me for the parking and seemed not into her job at all.
"Front desk service inconsistent " Read full review on Expedia   8/3/2009 Vote      
8. Again retruned to the front desk was redirected this time to another room.
"Not Impressed " Read full review on Expedia   7/14/2009 Vote      
9. Went back down to front desk they again gave me another key, went back to same room, found the room occupied and in a mess.
"Not Impressed " Read full review on Expedia   7/14/2009 Vote      
   
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