10. Apart from the elevators, I have just a few complaints: no free wifi (at this price, it should be free), no freezer in the fridge, no towel rack (if I use a towel in the evening, I want to be able to hang it up), on the upper floors, the hot water takes 5 minutes to get to the sinks, there's only one bright lamp between the 2 beds, and the Manager's reception only has pretzels and crackers to eat, but plenty of strong basic drinks (although if you ask for anything with more than 3 ingredients they'll leave something out).