Comfort Inn Indianapolis, Indianapolis, Service

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Rank

69th

Out of 274

Comfort Inn Indianapolis	Average Price: $111 Check Rates

Hotel Class:

5855 Rockville Road

Indianapolis, 46224 View map

2-Star Hotel Rank: 19 of 88
Average review rating: 3.19

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (2) , MyTravelGuide (12) , TripAdvisor (55) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Service

Appears in 15 comments.

100% wrote positive comments about service

The following words were used in comments with Service:
free (3) great (2) hotel (3) inn (2) nice (2) shuttle (6) staff (2) view (4)

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1. Their customer service is great every employee greets you with a smile on their face.

"Excellent customer service! " Read full review on TripAdvisor 5/11/2012 Vote

2. They had convenient free shuttle service ,free breakfast and a nice pool.

"A nice comfortable stay.. " Read full review on TripAdvisor 9/23/2011 Vote

3. Dawnie and Kathy (at the desk) epitomized great service.

"Great place to unwind " Read full review on TripAdvisor 2/28/2011 Vote

4. Other than than, very good customer service and the price was not bad.

"It was good for the short amount of thime that we were there! " Read full review on TripAdvisor 2/11/2009 Vote

5. This is customer service at it best.

"Excellent Customer Service! " Read full review on TripAdvisor 2/5/2009 Vote

6. When I explained to him that we had a signed contract that clearly stated we had a set schedule for the shuttle service he then proceeded to yell at me and tell me tough luck.

"Stay anywhere but here! " Read full review on TripAdvisor 4/2/2012 Vote

7. The majority of our family that stayed at The Comfort Inn said that the staff really needed to work on their customer service skills.

"Stay anywhere but here! " Read full review on TripAdvisor 4/2/2012 Vote

8. As far as guest services go, the staff has been nothing but extraordinarily nice and helpful.

"Comfort Inn is Comfortable!!! " Read full review on TripAdvisor 9/23/2011 Vote

9. The shuttle service to the airport made it quite handy and accessible.

"A nice comfortable stay.. " Read full review on TripAdvisor 9/23/2011 Vote

10. I had called around and spoke to the manager and this hotel was one of the only ones with shuttle service (and I am told they also have shuttle service for Indy 500 weekend); the Sleep Inn right next door seemed to be the more preferable place to stay, but it wsa booked (I think they were recently renovated).

"It's fine; rooms are clean and spacious-great for special events " Read full review on TripAdvisor 4/4/2010 Vote