4. ' She ignored us for a few more minutes, then retrieved a handful of complementary toiletries from a storage closet and handed them over to Maria ( I presume), while complaining, 'WHY can`t people just remember to pack their [--]?' She then finally acknowledged our presence at the front desk, saying 'I could use some help up in here, that`s what!' We got checked in eventually - no pleasantries were exchanged, no well-wishes for a pleasant stay, etc. Now, I am well aware that this is not the Ritz-Carlton, but even my minimal service expectations for any hotel were far from being met.