Hyatt Chicago

• Service was excellent, the suite was excellent and very roomy.

• The suite was beautiful, the views we outstanding.

• At night we then had a great view of the Chicago skyline.

• Nice view on the 28th floor.

• Bed was comfortable.

• Bed & pillows weren't bad at all.

• My room was clean.

• The first room had a problem with the temp control.

• There was mold under the soap dish in the shower.

• Our shower curtain was filthy and the housekeeper was notified.

• Pros:-Clean lobby-Welcoming and helpful front desk and lobby staff-Large room-Free work-out room, pool-Hotel restaurant (Shor) had good food at a number of price-pointsCons:-Hotel isn't within easy walking-distance of much-Room service trays stayed in the hallway for hours-Business center rates were ridiculously high, staff was unfriendly -Bathroom counter is tiny!-Work out room is open 24-hours, but adjacent pool has limited hoursOverall, this hotel was decent and there weren't any glaring issues, but I think my money would have been better-spent elsewhere.

• The bathroom was outdated.