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OpinionWell
Rank
23rd
Out of 366

Ritz Phoenix

Average Price: $356  
 
Hotel Class:
2401 East Camelback Road
Phoenix, 85016 View map  
4-Star Hotel Rank: 7 of 11
Average review rating: 4.11
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (14) , MyTravelGuide (1) , Travelocity (3) , TripAdvisor (123) , YahooTravel (21)
SAFE TO BOOK ? (0/5 issues found)
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Hotel Highlights
The best and worst features in each category are highlighted below, and comments summarizing traveler opinion have been pulled from analyzed reviews.
Rooms
Service
Facilities
Location
Money
Food
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Rooms Category includes comments associated with guest rooms of the hotel.
57% of comments associated with this category were positive.
Rooms
Above Average Features
Pillow
100% wrote positive comments
And those Frette sheets and down pillows were just delicious.
The room was quite comfortable, the bed was very soft without being lumpy and lots of big pillows.
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Bed
77% wrote positive comments
The room was very clean and the bed was so comfortable.
The bed had a pretty worn out mattress and slanted on one side towards the floor.
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Below Average Features
Room
65% wrote positive comments
If i had been there for anything other than business I would have been disappointed in the room.
The room was neat and clean.
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Shower
50% wrote positive comments
A 5 star hotel should not have a dingy shower curtain and rust on the tile.
Headed back up to the room and was unimpressed with the shower and bathroom.
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Towel
40% wrote positive comments
The furniture was worn and starting to look a bit beaten up, the towels were thin and worn, the bathroom showed signs of rust in various places, the bathtub`s coating was peeling in several spots, the TV was old and didn`t work very well, and the room service food was nothing special.
Some areas of disappointment:* Bath towels could be more plush* No power outlets at desk -- REALLY?* No newspaper at door in morning* Fairly loud hallway noise when other room doors closeThe experience certainly wasn't anything to be disappointed in, it just wasn't anything that I would say was above and beyond.
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Bathroom
15% wrote positive comments
The marble in the bathrooms is stained and worn.
Headed back up to the room and was unimpressed with the shower and bathroom.
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