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Rank
109th
Out of 543

Westgate Lake Resort Spa

Average Price: $110  
 
Hotel Class:
10000 Turkey Lake Road
Orlando, 32819 View map  
3-Star Hotel Rank: 41 of 138
Average review rating: 3.13
OpinionWell Value Index: 6
Traveler reviews analyzed: YahooTravel (107) , MyTravelGuide (20) , Travelocity (22) , Expedia (71) , TripAdvisor (1178)
SAFE TO BOOK ? (2/5 issues found)
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Manager
Appears in 81 comments. 
36% wrote positive comments about manager
The following words were used in comments with Manager:
bad (6)   bedroom (6)   customer (5)   desk (11)   eat (5)   good (9)   helpful (5)   hotel (5)   location (10)   management (87)   problem (5)   resort (6)    
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1. Ice machine and dryers were broke in our building for the whole week we were there,(Even after calling the first day), golf course, paddle boats, canoes, tennis, etc, closed at 5:30,(prettiest time of day), pool bar only open from 12-6:30, ask for help and get 'No Ingles',as reply, manager and staff not helpful, smoking allowed in areas and no ashtrays were provided, 'play ground' just a slide and monkey bars, this hotel should not be able to sell itself as a resort.
"STAY AT OWN RISK! " Read full review on TripAdvisor   2/27/2012 Vote      
2. Went to the Smokehouse Grill on property twice, good food, pretty inexpensive great new Manager Chuck.
"Middle of the Road Villa Exchange " Read full review on TripAdvisor   11/27/2011 Vote      
3. The manager of this property is outstanding at keeping his staff on their toes to provide 100% quality customer service.
"A perfect getaway!!! " Read full review on TripAdvisor   10/11/2011 Vote      
4. I do have two compliments for this place: one, kids eat free in the restaurant; and two, the manager at check-in helped us get a room that wouldn't be poolside (=noisy) for the kids at night.
"Stop Considering This Place Now! " Read full review on TripAdvisor   10/8/2010 Vote      
5. When I asked for the manager the girl asked for a reason, after I told her my issue, she said ' so what is the problem.
"Dont Stay at Westgate Lakes. " Read full review on TripAdvisor   7/5/2010 Vote      
6. After saying we were disgusted with the service and we didnt want to buy he had to get the higher up manager who also pressured us to buy.
"HORRIBLE DON'T STAY HERE>>>RIP OFF " Read full review on TripAdvisor   6/14/2010 Vote      
7. the operator i was talking to was useless i asked for a supervisor or manager they were not available (not impress) i was told a supervisor will call in the next 24-48 hrs well here it is 52hrs later.
"pushy pushy pushy " Read full review on TripAdvisor   10/27/2009 Vote      
8. Once you`ve had a meal, gone on your tour, and said no to the three or four great offers your agent has offered you, they will go and get their manager, who will also offer you three or four great deals.
"It isn`t as bad as everyone says. " Read full review on TripAdvisor   4/8/2008 Vote      
9. Manager, conceirge service, bell boys, security- all workers do not care - they seem to be gov employees.
"recipe to ruin a good vacation " Read full review on TripAdvisor   2/21/2012 Vote      
10. I asked to speak with the Manager and have yet to receive a call back.
"Not as Advertised! " Read full review on TripAdvisor   1/19/2012 Vote      
   
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